Help

How this works.

If something below is wrong or missing, that is worth telling us — a person answers.

Selling

How do I list something?

Three photographs, a category, a size and a price. The app resizes your photos on your own device before they leave it, which also removes the metadata a camera attaches — including where the picture was taken.

How many listings can I have?

10 active at a time on a free account. The cap exists on purpose: every listing is read by our checks before it goes live, and that has a cost. Premium will raise it.

Why was my listing held back?

Every listing is checked before publication — the words and the photographs — for anything that would take the deal off Reborn, for prohibited goods and for counterfeits. If yours was held or refused you were told why, and you can ask for a person to look at it. What the checks look for

How long does a listing stay up?

14 days. You get a reminder two days before it expires; after that it stays in My listings, where one tap relists it for another 14 days. A relisted listing goes through the same checks as a new one.

Can I delete a listing?

Yes, from My listings: tap Delete, then once more to confirm. Its photos are deleted with it. A sold listing stays, as the record of the sale.

What does it cost to sell?

Nothing. The buyer pays one fee, shown on the listing and unchanged at checkout — between 9% and 14% depending on the price. The rate falls as the price rises.

Buying

Can I buy something today?

Not yet. Checkout is not open, so nothing on Reborn can be bought through the platform at the moment. Browsing and listing are open, and free.

How do I ask a question about an item?

Pick one from the set on the listing and add a line of your own if you need to. Up to three per listing. There is no inbox, no phone number and no handle — the platform never carries them, which is the point.

Are sneakers authenticated?

Pairs above 500 ₪ will be checked by an independent authenticator after purchase and before shipping, with no separate fee. That service arrives with checkout; until then a listing shows what the seller provided and what our own checks found, and nothing more.

Safety

Something looks wrong on a listing

Report it. You do not need to be sure — telling us costs nothing and checking costs us very little. Automatic checks are good and they are not the last word.

Report a listing

Will anyone see my real name or address?

No. Reborn never asks for your phone number or your address, and a listing containing either is held back before it is published. Your listing shows a city and a username you did not have to choose from your real name.

How do I turn on two-factor authentication?

In Account → Security, tap Turn on. On an iPhone, “Add to my authenticator app” adds Reborn to Passwords; anywhere else, scan the QR code with Google Authenticator or a similar app. From then on, signing in asks for the six-digit code it shows. Lost your phone? Write to us from your account's e-mail address and we'll help you back in.

How do I delete my account and my data?

Write to us and it is done, along with your listings, photographs, questions and alerts. Records attached to a completed transaction are kept for the period Israeli tax law requires. Your rights in full

Not answered here?

Four routes, depending on what it is about — reporting a listing, your data, accessibility, or anything else.

Contact Reborn